Student support, services, ISO 9001:2015 certified

The University of San Carlos (Student Support and Services) is ISO 9001:2015 certified.

During the awarding ceremony held last September 25, 2017 at the Michael Richartz Conference Center in Talamban Campus, TUV SUD PSB Philippines General Manager Femelyn S. Lati presented the ISO 9001:2015 certificate to the University’s Quality Management System (QMS). The certification is valid until 2020.

Student support and services (see photo above, courtesy of Today’s Carolinian) include the Admissions Office, Athletics, Campus Ministry, Community Extension Services, Counseling and Development Center, Disaster Preparedness committee, Dormitory, Finance, Health Services Department, Human Resources Management Office (for working scholars), Information Resource Management, Office of Alumni Affairs and Job Placement, Office of External Relations, Office of Student Affairs, Office of the Registrar, Performing Arts Group, Office of Security and Safety, and Semper Fidelis, the University yearbook.

ISO 9001:2015 is an international standard which specifies the requirements for a quality management system. TUV SUD audited the University on July 10-11, 2017 for the multi-site certification of the Downtown and Talamban campuses. The scope of certification included the provision of student-centered activities and services in support of academic instruction intended to facilitate holistic student development.

The University of San Carlos “acknowledges that one of its moral obligations is to produce individuals who can positively contribute to the progress of their country as well as uplift the human condition,” to which end life-skills and values apart from expected competence are essential. The Office of the Vice President of Administration then headed by Fr. Eleno Bucia, SVD, initiated a three-year assessment and rationalization of different support and services units of the University which culminated in the certification of the QMS. One project that contributed to the realization of the QMS was entrusted to Presidential Assistant for Quality Assurance Irish Tejero-Dakay, MIE, PIE, who facilitated workshops and capacity-building initiatives for frontline service delivery personnel and crafted the QMS.

During the same ceremony, “Caloy” (a nickname for Carlos), a popularized version of the QMS, was formally launched. It is an interactive kiosk that will be installed in strategic locations in various buildings. Caloy will provide information about student support and services as well as related procedures, way finding, disaster preparedness mechanisms, events and information about the SVD priests for whom the buildings and roads in the campuses are named after.

Deborah Tudtud (Department of Fine Arts) created the image of Caloy, while Engr. Renan Maglasang (Department of Industrial Engineering) designed the user interface for Caloy. The project received financial support from the Commission on Higher Education Institutional Development and Innovations Grant.

The first Caloy kiosk will be installed at the Fr. Lawrence Bunzel Building.

by Patrick John Y. Lim, Ph.D. (USC Press)
and Irish Tejero-Dakay, MIE, PIE (Presidential Assistant for Quality Assurance)

Tags: Events, Student support

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